Refund and Returns Policy

Please review our official Refund and Returns Policy regarding custom printed apparel, gang sheets, order cancellations, and DTF transfer orders.

⚠️ Custom Made-to-Order Refund and Returns Policy

Because all items (including Direct-to-Film transfers, gang sheets, custom t-shirts, sweatshirts, and hoodies) are printed specifically to your custom specifications, all custom sales are final. Under this Refund and Returns Policy, we do not accept returns, exchanges, or issue refunds for:

• Customer design errors, typos, misspellings, or low-resolution/pixelated artwork files provided by the customer during upload.
• Incorrect garment size selection, color preference changes, or buyer's remorse once order processing and garment pulling begins.
• Improper heat press application, incorrect pressure or temperature settings, or washing instructions neglected by the end user.

✅ Damaged, Defective, or Incorrect Shipments

We take immense pride in our print precision and craftsmanship! If your package arrives with an obvious manufacturing defect, a print error caused by our team, or an incorrect item, we will gladly arrange a free replacement reprint or full refund.

How to submit an inspection claim:

• Notice Window: Contact us within 7 business days of delivery at customteecenter@gmail.com.
• Details Required: Include your order number, a brief explanation of the problem, and clear high-resolution photos or video showing the defect clearly.
• Packaging Verification: If physical transit damage occurred, please provide photos of the exterior shipping box or poly mailer as well.
• Swift Resolution: Our production team will evaluate your claim within 24 to 48 business hours and process an expedited reprint queue or refund.

📋 Return Eligibility & Merchandise Condition

In rare circumstances where an authorized physical return is approved by our management team under this Refund and Returns Policy, items must strictly meet the following standards:

• Garments must be unworn, unwashed, unaltered, and unstained, in original condition with manufacturer tags intact.
• DTF transfer sheets and gang sheets must be uncut, unpressed, and completely unused. Once transfer film has been cut, peeled, or heat applied, return eligibility is completely void.
• RMA Required: Do not return any packages without prior Return Merchandise Authorization (RMA). Unsolicited parcels sent to our facility will be refused.

🔄 Order Cancellations & Modifications

Because our workflow utilizes fast turnaround schedules to get your custom apparel and transfer sheets out promptly, orders enter digital pre-press and printer queue setups quickly:

• Cancellations or artwork adjustments are only possible before production or film printing has commenced.
• Once an order is printed, cut, or handed to a shipping carrier, no modifications or cancellations can be processed.
• To request an urgent cancellation before printing begins, contact us immediately via email or WhatsApp with your order number.

🛡️ Step-by-Step Claim & Replacement Procedure

We aim to resolve all legitimate quality inquiries quickly. Once your defect photos are reviewed by our quality assurance specialists:

• Reprint Priority: If a reprint is granted, your files move directly to the front of our print queue at zero cost to you.
• Refund Processing: Approved financial refunds are returned to the original payment method within 3 to 5 business days.
• Return Shipping Costs: If physical return of defective garments is requested by our team, we will supply a prepaid return shipping label.

⚙️ Technical System & Pricing Adjustments

In accordance with our Terms and Conditions, we reserve the right to cancel any order originating from unforeseen typographical errors, pricing discrepancies, or platform technical glitches. In any such cancellation event initiated by us, a 100% full refund is issued immediately to your original payment method.

💬 Need Assistance With An Order?

If you experience an issue or have questions regarding our Refund and Returns Policy, please reach out directly:

Legal Entity: Todeon LLC
Brand: Custom Tee Center
Email: customteecenter@gmail.com
Customer Support: Visit Our Contact Page | Explore Custom Apparel