Privacy Policy

Learn how we collect, use, and safeguard your personal information and custom artwork in full compliance with standards outlined by the Federal Trade Commission (FTC).

🔒 1. Privacy Policy Overview

Welcome to Custom Tee Center (customteecenter.com). This website and its services are owned and operated by Todeon LLC ("we", "us", or "our"). We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, store, and disclose your data when you visit our website, design or purchase custom apparel, order Direct-to-Film (DTF) transfers, or communicate with our support team.

📋 2. Information We Collect

Under this Privacy Policy, we collect personal information voluntarily provided by you, as well as automatic usage data when you navigate our site:

• Personal & Contact Details: Full name, email address, phone number, shipping address, and billing address.
• Custom Artwork & Order Files: Uploaded images, gang sheets, vector graphics, logos, text elements, and specific print instructions.
• Payment Data: Handled entirely through encrypted, PCI-DSS compliant third-party payment gateways (e.g., Stripe, PayPal). We do not store or process complete credit card numbers on our servers.
• Automated Device & Usage Data: IP address, browser type and version, device identifier, referring URLs, operating system, and interaction data collected through cookies.

🎨 3. Uploaded Artwork & Design Confidentiality

All customer-uploaded design files, gang sheets, and custom logos are treated as strictly confidential under our Privacy Policy guidelines. We claim no ownership over your intellectual property. Your submitted artwork is used solely to print, fulfill, quality-check, and re-order your custom products. We never publicly display, resell, license, or distribute your artwork to third parties without your prior written authorization.

⚙️ 4. How We Use Your Information

We use your data for legitimate operational and business purposes, including:

• Processing transactions, preparing artwork proofs, and printing your custom apparel and DTF orders.
• Managing your customer account, verifying delivery addresses, and sending shipment tracking numbers.
• Responding to customer service inquiries, artwork troubleshooting, and order change requests.
• Detecting and mitigating fraud, unauthorized chargebacks, or website abuse.
• Sending marketing updates, promotions, and shop newsletters (only if you have opted in; you may unsubscribe at any time).

🍪 5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for fundamental site operations, keeping products in your shopping cart, and securing checkout.
• Analytics & Performance: Anonymous analytical cookies (such as Google Analytics) that help us measure visitor traffic, page load performance, and optimize our site navigation.
• Functional Cookies: Remember your preferences and saved settings for future visits.

You can configure your browser to reject all cookies or notify you when a cookie is placed. However, disabling essential cookies may prevent shopping cart and checkout functionalities from operating properly.

🛡️ 6. Third-Party Sharing & Data Transfers

In accordance with our Privacy Policy, we do not sell, rent, or trade your personal information. We only share necessary data under strict guidelines:

• Service Providers: Trusted third-party partners that facilitate order delivery (e.g., USPS, UPS, FedEx), process secure payments (e.g., Stripe, PayPal), and provide cloud hosting.
• Legal Requirements: When required by court order, subpoena, or applicable state/federal laws to defend our legal rights or protect against fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as an operational business asset with continued confidentiality protections.

🗑️ 7. Data Retention & Your Deletion Rights

We retain personal data and order artwork records only for as long as necessary to maintain accurate financial accounting, comply with tax obligations, resolve order disputes, and allow seamless customer re-orders. You have the right to request access to, correction of, or permanent deletion of your personal account data and uploaded artwork by contacting us at customteecenter@gmail.com.

👶 8. Children's Privacy (COPPA Compliance)

Our website and services are intended solely for individuals aged 18 and older, or minors under parental supervision. We do not knowingly collect, solicit, or store personally identifiable information from children under the age of 13. If we discover that a child under 13 has provided personal data, we will promptly delete it from our servers.

✉️ 9. Privacy Inquiries & Contact

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Legal Entity: Todeon LLC
Operating Brand: Custom Tee Center
Email: customteecenter@gmail.com
Support: Visit Our Contact Page | Shop Custom Apparel