Shipping Policy
Welcome to our official Shipping Policy guide. Learn about our on-demand production schedules, carrier transit speeds, and reliable nationwide delivery estimates.
⚙️ Shipping Policy: Production & Processing Schedules
Because all custom apparel and Direct-to-Film (DTF) transfer orders are custom manufactured and quality-checked on demand at our studio, every order requires dedicated production time before handing off to carriers under our Shipping Policy guidelines:
- Standard Production: 1 – 3 business days (after artwork verification and print queue confirmation).
- Bulk & High-Volume Orders: 3 – 5 business days (depending on overall garment quantity and gang sheet requirements).
- Rush Queue Services: Same-day or next-day expedited printing may be arranged upon request based on production capacity.
Note: Production business days exclude weekends and official federal holidays. If you have an urgent hard deadline, please contact our Houston support team prior to placing your order.
🚚 Shipping Methods & Transit Estimates
Transit times take effect after print production is completed and your package is handed over to our logistics partners (USPS, UPS, FedEx):
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Ground Shipping (USPS Ground Advantage / UPS Ground) | 3 – 5 Business Days |
| Expedited Priority Shipping (USPS Priority / UPS 2nd Day Air) | 1 – 2 Business Days |
Exact shipping rates and carrier delivery options are calculated dynamically in real time during checkout based on parcel weight, package dimensions, and your final shipping destination across the United States.
📦 How Order Tracking Works
Order Confirmation
You receive an automatic receipt confirming artwork approval and item specifications.
Shipping Notification
Once packaged and labeled, an automated email with your official tracking link is dispatched.
Live Carrier Tracking
Monitor transit scans directly via carrier portals or through your store account.
Carrier Scan Note: Tracking details may require up to 24 business hours to update initially as packages are scanned through local carrier intake hubs.
⚠️ Delivery Estimates & Address Responsibility
In accordance with our customer service standards under this Shipping Policy, please consider the following guidelines:
- Estimates, Not Guarantees: Delivery timeframes shown at checkout are reliable carrier estimates, not rigid contractual delivery guarantees. Adverse weather conditions, holiday volumes, and sorting facility disruptions may occasionally affect final transit days.
- Shipping Address Accuracy: Buyers are responsible for providing complete shipping addresses, including apartment, suite, or unit details. Custom Tee Center cannot be held liable for misdirected parcels resulting from incomplete customer information.
- Lost or Stolen Shipments: If your tracking indicates delivered but the package is missing, check your building entrance and contact your local carrier branch immediately to initiate a trace request.
❓ Questions About Our Shipping Policy?
If you need order tracking assistance or have inquiries regarding our Shipping Policy, feel free to contact us:
Operating Brand: Custom Tee Center (Todeon LLC)
Email: customteecenter@gmail.com
Customer Support: Visit Our Contact Page | Shop Custom Apparel